Play Smart, Play Safe
at c8888

At c8888, responsible gaming is not a footnote — it is a foundational principle that shapes how we design and operate our platform. We believe that online betting and casino gaming should be an enjoyable, recreational activity, and we take practical steps every day to ensure it stays that way for every player in Bangladesh.

Our responsible gaming framework covers four core areas: prevention (making it easy to set limits before problems arise), detection (monitoring for early signs of harmful gambling patterns), intervention (providing tools and support when a player needs to step back), and recovery (supporting players who choose to self-exclude and return to healthy habits).

Every member of the c8888 support team receives training in responsible gaming practices. When a player contacts us about a gambling concern — whether it is their own behaviour or that of a family member — the conversation is treated with the highest level of confidentiality and care.

To enforce this requirement, c8888 conducts mandatory Know Your Customer (KYC) identity verification on all accounts prior to processing the first withdrawal. Verification requires a government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — confirming that the account holder is aged 18 or above.

If c8888 has reasonable grounds to suspect that an account is held by, or being used by, a minor, the account will be suspended immediately pending a full identity review. Any funds deposited by a confirmed minor will be returned to the originating payment method, and the account will be permanently closed.

Players who attempt to circumvent the age verification process using false documentation will be permanently banned and may be reported to relevant authorities. c8888 cooperates fully with any investigation into underage gambling.

Problem gambling can develop gradually and is not always easy to identify from the inside. The following warning signs may indicate that gambling has moved beyond recreational entertainment and is beginning to have a negative impact on your life or the lives of those around you.

• Spending more money on gambling than you originally intended or can afford
• Chasing losses — placing additional bets to recover money lost in a previous session
• Gambling with money earmarked for essential expenses such as rent, bills, or food
• Borrowing money from friends or family to fund gambling activity
• Feeling restless, anxious, or irritable when you are unable to gamble
• Lying to people close to you about the extent or frequency of your gambling
• Neglecting work, study, family, or social obligations because of time spent gambling
• Using gambling as a way to cope with stress, anxiety, boredom, or depression
• Repeatedly trying to cut back on gambling but finding it difficult to do so
• Feeling preoccupied with gambling — constantly thinking about past sessions or planning future ones

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take a break using the time-out feature, set a deposit limit, or contact our support team for a confidential conversation. Acting early is almost always more effective than waiting until the problem is severe.

Deposit limits are one of the most effective responsible gaming tools available. By setting a cap on the maximum amount you can deposit within a given period, you create a financial boundary that prevents impulsive overspending — even in the heat of the moment.

c8888 supports the following deposit limit types, all denominated in Bangladeshi Taka (BDT):

To set or modify your deposit limits, navigate to the Responsible Gaming section in your c8888 account settings, or contact our support team at [email protected] with your account details. Limits applied via support are confirmed by return message and take effect on the same business day.

If you have reached your deposit limit and feel the urge to increase it during an active session, we strongly encourage you to wait until the following day and reassess whether the increase is genuinely in your best interest.

Self-exclusion is the option to voluntarily block yourself from accessing your c8888 account for a defined period of time. It is designed for players who feel that they need a meaningful break from gambling — longer than a time-out, and more structured than simply trying to stop on their own.

c8888 offers the following self-exclusion periods:

• 30-Day Exclusion — A one-month cooling-off period. Your account is suspended and cannot be reactivated until the period expires.
• 90-Day Exclusion — A three-month break, recommended for players who have identified a recurring pattern of harmful gambling behaviour.
• 6-Month Exclusion — A substantial break that gives you significant time to reassess your relationship with gambling and seek professional support if needed.
• Permanent Self-Exclusion — Permanent account closure with no option to reopen. Recommended for players who have decided they no longer wish to gamble at all. Any remaining balance will be returned to the originating payment method.

To request self-exclusion, follow these steps:

Not every player who needs a break requires full self-exclusion. c8888 offers two lighter-touch tools — time-outs and reality checks — designed to help players pause, reflect, and maintain awareness of their activity without committing to a longer exclusion period.

Time-Out

A time-out suspends your c8888 account for a short, defined period. Available durations are 24 hours, 48 hours, and 7 days. During a time-out, no deposits can be made and no bets can be placed. Existing withdrawal requests continue to be processed normally. Time-outs cannot be cancelled once activated — the full duration must pass before your account is reactivated. This deliberate design prevents the tool from being overridden in a moment of weakness.

To activate a time-out, contact [email protected] or use the Responsible Gaming section of your account dashboard. Time-outs are applied within 2 hours of a verified request.

Reality Checks

Reality check notifications appear as on-screen pop-ups after a pre-set interval of continuous play. When a reality check triggers, it displays the following information:

• Total time elapsed in the current session
• Total amount wagered since the session began
• Net session result (wins minus losses) in BDT

Available reality check intervals are 30 minutes, 60 minutes, and 90 minutes. The pop-up requires a conscious action to dismiss — you must actively choose to continue playing. This brief moment of awareness is designed to break the flow of automatic play and prompt a deliberate decision about whether to continue.

Reality check intervals can be set or changed at any time in your account settings. Setting an interval to zero disables the feature. c8888 recommends enabling reality checks for all sessions longer than one hour.

Beyond the formal tools available on the platform, the following practical habits will help you maintain a healthy relationship with gambling at c8888 over the long term:

• Set a budget before you play. Decide in advance the maximum amount you are willing to spend in a session — in BDT — and treat it as an entertainment expense, not an investment. Use the deposit limit feature to enforce this budget at the account level.
• Never gamble with money you cannot afford to lose. Only use discretionary income — money left over after all essential expenses including rent, food, utilities, and savings have been accounted for. Never borrow money to gamble.
• Set a time limit as well as a money limit. Decide how long you will play before you start and stick to that commitment. Enable reality check notifications to keep track of elapsed time automatically.
• Take regular breaks. Step away from the screen every hour. Use the time to stretch, hydrate, and reset your perspective. Continuous, uninterrupted play is associated with poorer decision-making and higher losses.
• Do not gamble when emotionally compromised. Avoid playing when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgement and increase the likelihood of impulsive, high-risk bets.
• Play games you understand. Take time to read the rules and paytables of any game before wagering real money. Understanding the mechanics, house edge, and return-to-player (RTP) percentages helps you make informed decisions.
• Accept losses as part of the experience. Gambling outcomes involve chance. Losses are a normal and expected part of play — not a signal to bet more or chase. Accept them calmly and within your pre-set budget.
• Keep gambling in balance with other activities. Healthy gambling is one leisure activity among many. If you find that gambling is crowding out other hobbies, social activities, or responsibilities, it is a sign to reassess your habits.

If you feel that gambling is becoming a problem for you — or for someone you care about — please do not hesitate to reach out. The c8888 responsible gaming support team is available every day and will treat your enquiry with complete confidentiality and respect.

We also encourage players who are struggling with problem gambling to seek additional support from professional organisations. Speaking with a trained counsellor can provide perspective, coping strategies, and a path toward recovery that complements the account-level tools c8888 provides.

c8888 is committed to ongoing improvement of our responsible gaming framework. If you have feedback on how we can better support safe play for Bangladesh players, we welcome your suggestions at [email protected].